Store policies

No refunds & returns

All sales are final. Once a product has been bought and paid for, we do not give refunds.

• This applies to everything we sell, whether you bought it in the store or arranged it with us on WhatsApp or by phone.
• We do not exchange products for a change of mind, or for choosing the wrong model, colour, size or storage.
• Please check the product carefully in the store before you pay.
• If a product is faulty, it is repaired or replaced under the brand's official warranty, through the brand's authorised service centre (see Warranty). E-World does not refund or exchange faulty products itself, but we will tell you which service centre to contact.

Nothing in this policy takes away any right you have under the Consumer Protection Act of Bhutan, 2012.

Warranty

• The products we sell come with the manufacturer's official warranty. How long it lasts and what it covers is set by each brand and can differ between products; it is usually printed on the box or the warranty card.
• Keep your bill and the warranty card. The service centre will ask for them before it repairs or replaces anything.
• To make a claim, take the product, the bill and the warranty card to the brand's authorised service centre. Not sure which one? Message us on WhatsApp (+975 17687808) with the model and your bill, and we will tell you where to go.
• Brand warranties normally do not cover physical or liquid damage, damage from power surges or the wrong charger, normal wear, or a product that has been opened or repaired by someone other than the authorised service centre. The brand's own warranty terms decide what is covered.

Privacy policy

• No accounts and no online payments. You can browse the whole website without giving us any personal details.
• Enquiries. When you message us on WhatsApp, call us, email us or use the enquiry form (which opens WhatsApp with your message), we receive only what you choose to send, such as your name, phone number and message. We use it only to answer you and to arrange your purchase.
• Saved items. Products you save with the heart button are kept only in your own browser, on your device. They reach us only if you choose to send the list on WhatsApp.
• Cookies. The website does not set cookies for visitors. (Our staff login uses one cookie, only for staff.)
• Other services. WhatsApp, Google Maps, Facebook and TikTok links open those services, and their own privacy policies apply there. The website loads its fonts from Google Fonts.
• We never sell or share your details with anyone for marketing. If we ever add visitor statistics to this website, we will say so on this page first.
• To ask what we hold about you, or to have it deleted, contact us at eworldbhutan@gmail.com or on +975 17687808.

Terms of sale

• Prices are in Ngultrum (Nu.) and can change without notice. The price that applies is the one we confirm in the store or on WhatsApp when you buy. "Enquire for price" means the price is given on request.
• Photos are for illustration. Colours and finishes may look slightly different in real life, and specifications come from the manufacturers.
• Showing a product on this website does not mean it is in stock. A product is not reserved for you until it is paid for, unless we agree to hold it for you on WhatsApp.
• Every purchase is covered by the no refunds and warranty policies above.